Frequently Asked Questions

Frequently Asked Questions Regarding Internet Filtering

Q1: Who is the concerned authority for Internet Filtering in Saudi Arabia?

The concerned authority is the Permanent Security Committee for the Internet, which was formed pursuant to the Cabinet resolution No. 163 on March 4th 1997, which included the introduction of the Internet to the Kingdom. Also, the formed pursuant to the Cabinet resolution No. 762 on July 21, 2020, This committee membership in most government agencies. For more information, you can see “General Information on filtering”.

Q2: What is the role of the Communication and Information Technology Commission, CITC, in Internet Filtering?

The role of CITC is based on what was stated in the Cabinet resolution No. 229 on September 28th 2004, and according to the directions of the Permanent Security Committee stated below:

  • Receiving and implementing blocking requests from the concerned authorities.
  • Supervising the commitment of the Internet service infrastructure providers to update the Internet blocking lists and filtering.
  • Developing technical and organizational perceptions for filtering Internet services in coordination with the Permanent Internet Security Committee.
  • Block pornographic websites, websites that provide the means to bypass Internet Filtering and Fake websites of Saudi banks and government agencies

Q3: Does CITC receive all blocking requests from public users?

CITC receives all blocking requests from public users, and process it based on the following:

  • Block pornographic websites, websites that provide the means to bypass Internet Filtering and Fake websites of Saudi banks and government agencies
  • With regard to blocking requests that do not fall within the authority’s Commission, the user is directed to raise his request to the concerned authority according to the following:
    • Requests relating to tribes and families, as the concerned authority for requests related to family/tribe issues is the Province Emirate the requester belongs to.
    • Requests related to (defamation), (cursing), (insulting) matters and internet misuse that are stipulated in the Anti-Cyber Crime Law, then you may submit a report to the security authorities (a Police Station) or use the “Kollona Amn” App by the Ministry of Interior. For more information about the app, please visit the following links:
    • Requests related to the eCommerce, imitation of a registered logo or a trademark, as the concerned authority for receiving the request is the Ministry of Trade.
    • Requests related to electronic publishing and violations of the regulations of the Ministry of Media, as the concerned entity for receiving applications is the Ministry of Media.
    • Requests related to intellectual property rights, as the concerned entity for receiving applications is the Saudi Authority for Intellectual Property

In general, the blocking request is submitted to the government agency concerned with the violation.

Q4: Does CITC receive all unblocking requests from public users?

  • The Communications Commission will accept requests to lift the blocking if the site is blocked by a decision from the Permanent Security Committee for the Internet or the Communications and Information Technology Commission.
  • Otherwise, a request to lift the blocking shall be submitted to the government agency concerned with the violation.

Q5: How can I request to block an offensive website?

You can do this by filling out the blocking request form. A ticket is created for each link mentioned in the request, and then the tickets are automatically assigned to the filtering team at CITC to study them and take the appropriate action.

Q6: How can I request to unblock a website?

You can do this by filling out the unblocking request form, where a ticket is created for each link mentioned in the request, and then the tickets are automatically assigned to the filtering team at CITC to study them and take the appropriate action.

Q7: Can I raise a request through any other mediums of communications (such as Email) ?

To ensure the quality of work and documentation, we hope that requests will only be sent through the electronic forms stated above.

Q8: Do you really consider all blocking/unblocking requests sent by users?

Yes, all requests received are reviewed and processed.

Q9: How long does it take to process requests?

Currently and according to the number of requests received by CITC, and according to the nature of the requests, it takes up to three working-days to process the request and take appropriate action on it. Some other websites may take additional time for further study or need to be referred to the Permanent Security Committee for the Internet.

The working hours for the team are the official working hours at CITC, which are from Sunday to Thursday, from 7:30 am to 3:30 pm).

Q10: Is there a specific time to receive requests?

Requests are received and processed around the clock, seven days a week.

Q11: I have sent you more than once and my request was not fulfilled. What is the reason?

The filtering team studies the requests with care, and only those requests that are consistent with the national internet filtering policy are accepted, also the filtering team does refer what is needed to the Permanent Security Committee for the Internet.

Q12: How can I inquire about what has been done with my request?

If your request has not been fulfilled, you can inquire about it after three working days of your request through the email ( filter@internet.gov.sa )

Q13: If I am the owner of a blocked website and I raise a request to unblock it, what are the required documents by me?

  • First, you must remove the violations completely from your website before requesting to unblock it.
  • Fill out the prepared pledge form.
  • Make sure to attach the following documents:
    • A clear copy of a valid ID.
    • proving that you own the blocked website.
    • Any other necessary documents CITC deems important.

Q14: What are the measures taken by CITC towards porn websites’ owners or promoters?

The CITC’s role is to prevent access to pornographic websites. Regarding the prosecuting of the owners: According to Article Six in the Anti-Cyber Crime Law, which criminalizes such activities, and according to the law, the security agencies (Police Stations) are the concerned authority for controlling and receiving reports of such related crimes and their likes that are stated in the law (Anti-Cyber Crime Law)

Q15: My website has been compromised. What is the concerned authority for receiving complaints related to this matter?

Police Stations are the concerned authority for receiving these types of requests that may be a cybercrime and fall under the Anti-Cyber Crime Law (Issued in March 27th 2007). Also, you can report through the “Kollona Amn” App by the Ministry of Interior. For more information about the app, please visit the following links:

Q16: I have been blackmailed, libeled, threatened, or insulted. What is the concerned authority that I can complain to against those who offended me?

According to the Anti-Cyber Crime Law, the concerned authorities regarding Internet Abuse are Police Stations. You may submit your complaint to the nearest police station or use the “Kollona Amn” App by the Ministry of Interior. For more information regard the app please visit the following links:

And for the removal of the content of abuse, the complaint can be submitted directly to the website the content is published in.

Q17: How can I submit a complaint to the websites in general and specifically the social media websites to request the removal of offensive material?

Most social media sites (such as Facebook, Twitter, YouTube and others) provide tools and forms for users to submit their complaints. You can also benefit from the guidelines issued by CITC showing how to deal with abuse on social media by visiting the following link.

Q18: How can I request the removal of content that appears in Google search engine?

In order to remove content from Google search engine, you may contact Google using the following link.

Q19: How can I report smartphone applications?

If it’s a request related to a mobile app, please contact the app’s content provider and the concerned app store on the following links: Google Store, Apple Store.